A company rolls out an AI customer service assistant. The model behind it is current and capable enough for the job. The assistant goes live. Within a week, support tickets are getting worse, not ...

Nearly 65 years ago, a columnist in this newspaper warned readers about the perils that a new technological tool for ...

Overview: An algorithm is a step-by-step set of instructions that takes an input and produces a clear output, just like a ...

Constraints are a workplace reality, writes David Epstein in Inside the Box, but they also nudge us to come up with something ...