Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Organizations that disrupt markets and sustain competitive advantage have some significant characteristics in common. If you look closely enough, they all: commit to a comprehensive strategy to ...

Leaders, revising their five-year plans every quarter, are constantly seeking ways to reinvent their companies and stay ahead of the pack, given competitors of varying capabilities and scale and ...

In a constantly evolving digital playing field customer expectations are rising, and the technology sophistication of many consumers (customer as well as business stakeholder) is growing, IT knows it ...

The Ministry of Defence has published a new version of its operating model – ‘How Defence Works’ – its first update for almost five years. Given the major changes to Defence ways of working in that ...